- Unlimited Gold Coast and Tweeds Heads coverage area call outs.
- Secured Offsite Computer and Data Backups
- Proactive IT systems Monitoring & Alerting
- Unlimited Remote/Onsite IT Support
- Anti-Virus Protection
- Set Monthly Fees
- Priority LOCAL Help Desk Support
- Monthly Reports
Gold Coast Managed IT Services
Have you been counting the money sent down the drain as your employees and hotel guest wait for a major IT problem to be fixed? The story is all too common, but we manage IT differently!
Our Managed IT Services plans (MSP) are based on the idea that providing a solid and reliable IT setup is crucial to your business computers running efficiently. We have automatic alerting systems in place which can detect IT issues before they impact your business productivity. Being a local, experienced, expert, managed IT services provider with head office on the Gold Coast near Brisbane, we can help you solve IT issues and make sure you get the most out of your IT infrastructure.
MANAGED IT BENEFITS
- MSP Reduce IT Costs
Ongoing maintenance is much less costly than repairing problems as they come on a break-fix model.
- Complete Monitoring
We actively monitor several hundred IT parameters 24/7/365 to heavily reduce downtime. Future emergency business computer repairs on the Gold Coast are averted by early detection.
- Decrease Down Time
Complete server backups in close to real time increments and kept onsite and offsite. Restoration of entire servers and/or files on the Gold Coast can be completed in minutes!
- Unlimited Phone IT Support
Feel free to contact our Tweed Heads, Northern NSW/Gold Coast MSP office for any IT support issues! We use remote helpdesk software to fix IT problems on the spot without having to guide your employees to do anything themselves.
- After Hours IT Support Australia
With expert IT services support staff in Perth, we extend IT service support for eastern states clients till 7pm EST. Phone 1300 882 780
- Unlimited Onsite IT Support
Local managed IT Gold Coast support. If a problem requires us to come on site, you can rest assured that it will be included in your Managed IT Services plan at no extra cost.
- Regular IT Reports
You are sent a report each month detailing a breakdown of support calls, important issues and the general health status of your IT system.
- Reduce Accounting Costs with MSP Set Fees
You will not receive any unexpected surprises at billing time, we have made our Managed IT Services plan as unlimited as it can be!
- IT Service Level Agreement
Our IT SLA includes strict Response Time Guarantees, Satisfaction Guarantees and outlines generous penalties if managed IT conditions are broken (not that they ever are!).